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REV / Customer Success - Customer Analytics & InsightsEmployee-Facing

Voice‑of‑Customer Synthesis Agent

Customer Insights Analyst
Operational

"Collects feedback from calls and surveys and summarises product improvement themes."

Pipeline Health

Model DriftNegligible
Success Rate99.4%
Latency120ms
Cost/Op$0.002

Strategic Objectives

  • Inform the product roadmap
  • Bridge the gap between CS and Product

Key Result Indicators (KPIs)

Target KPIFeedback thematic accuracy
Target KPIRoadmap alignment score

Input/Output Pipeline

Modular Inputs

Gong/Chorus recordingsQualtrics surveysEmail sentiment
Processing Layer

Self-optimizing transformer pipeline with RAG capabilities and cross-departmental data access.

Defined Outputs

Monthly VOC reportFeature request summary

Collaboration Matrix

Product Management
CS Lead