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REV / Customer Success - Engagement & RetentionEmployee-Facing

Usage Analysis Agent

Product Adoption Specialist
Operational

"Monitors feature adoption and highlights customers who under‑utilise key modules."

Pipeline Health

Model DriftNegligible
Success Rate99.4%
Latency120ms
Cost/Op$0.002

Strategic Objectives

  • Deepen product stickiness
  • Educate users on available features

Key Result Indicators (KPIs)

Target KPIFeature adoption %
Target KPILicense utilization

Input/Output Pipeline

Modular Inputs

Segment/Amplitude eventsUser session data
Processing Layer

Self-optimizing transformer pipeline with RAG capabilities and cross-departmental data access.

Defined Outputs

Adoption heatmapEducation outreach drafts

Collaboration Matrix

CSM
Product Education