Return to Studio
REV / Customer Success - Customer Support AutomationEmployee-Facing

Support Triage Agent

First-Response Specialist
Operational

"Classifies and prioritises tickets; drafts initial responses."

Pipeline Health

Model DriftNegligible
Success Rate99.4%
Latency120ms
Cost/Op$0.002

Strategic Objectives

  • Reduce First Response Time (FRT)
  • Route tickets accurately

Key Result Indicators (KPIs)

Target KPITriage accuracy
Target KPIInitial response time

Input/Output Pipeline

Modular Inputs

Inbound emailsKnowledge baseHistorical tickets
Processing Layer

Self-optimizing transformer pipeline with RAG capabilities and cross-departmental data access.

Defined Outputs

Ticket categorizationDrafted macro responses

Collaboration Matrix

Tier 1 Support
Product Support