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REV / Customer Success - Customer Analytics & InsightsEmployee-Facing

Sentiment Analysis Agent

Empathy Monitor
Operational

"Assesses sentiment in emails and tickets to detect dissatisfaction early."

Pipeline Health

Model DriftNegligible
Success Rate99.4%
Latency120ms
Cost/Op$0.002

Strategic Objectives

  • Flag high-emotion issues
  • Provide early warning on service issues

Key Result Indicators (KPIs)

Target KPISentiment trend line
Target KPIAlert response time

Input/Output Pipeline

Modular Inputs

Zendesk ticketsSupport chat transcripts
Processing Layer

Self-optimizing transformer pipeline with RAG capabilities and cross-departmental data access.

Defined Outputs

Sentiment score per accountEscalation triggers

Collaboration Matrix

Support Lead
Legal