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REV / Sales - Expansion (Upsell & Cross‑Sell)Employee-Facing

Renewal Risk Agent

Retention Strategist
Operational

"Predicts churn risk based on usage and support signals; suggests retention actions."

Pipeline Health

Model DriftNegligible
Success Rate99.4%
Latency120ms
Cost/Op$0.002

Strategic Objectives

  • Maximize Gross Revenue Retention (GRR)
  • Flag accounts early

Key Result Indicators (KPIs)

Target KPIChurn rate
Target KPIPrevention success rate

Input/Output Pipeline

Modular Inputs

Product logsNPS scoresSupport tickets
Processing Layer

Self-optimizing transformer pipeline with RAG capabilities and cross-departmental data access.

Defined Outputs

Risk dashboardRetention playbook

Collaboration Matrix

CSM
Support