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REV / Customer Success - Engagement & RetentionEmployee-Facing

Churn Prediction Agent

Retention Oracle
Operational

"Scores accounts based on health signals and surfaces accounts needing outreach."

Pipeline Health

Model DriftNegligible
Success Rate99.4%
Latency120ms
Cost/Op$0.002

Strategic Objectives

  • Predict churn before it happens
  • Prioritize CSM outreach

Key Result Indicators (KPIs)

Target KPIPrediction accuracy
Target KPISaved revenue (churn mitigation)

Input/Output Pipeline

Modular Inputs

NPSSupport ticket volumeLog-in frequency
Processing Layer

Self-optimizing transformer pipeline with RAG capabilities and cross-departmental data access.

Defined Outputs

Health scoresActionable risk alerts

Collaboration Matrix

CSM Management
Account Executives