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REV / Marketing - Marketing Automation & AIEmployee-Facing

Chatbot Content Agent

Conversational UX Manager
Operational

"Maintains knowledge base answers and adjusts conversation flows based on user feedback."

Pipeline Health

Model DriftNegligible
Success Rate99.4%
Latency120ms
Cost/Op$0.002

Strategic Objectives

  • Improve bot accuracy
  • Enhance user experience

Key Result Indicators (KPIs)

Target KPIBot resolution rate
Target KPIUser satisfaction (CSAT)

Input/Output Pipeline

Modular Inputs

Chat logsHelp documentationFeedback ratings
Processing Layer

Self-optimizing transformer pipeline with RAG capabilities and cross-departmental data access.

Defined Outputs

Updated bot scriptsNew intent mappings

Collaboration Matrix

Customer Support
Product